ctz77's Privacy Policy
Your personal information is very important to us. ctz77 is always committed to keeping your data safe.
1. Introduction and Scope of Application
ctz77 ("we", "us", or "platform") provides a safe and reliable online gaming and betting service for users in Bangladesh. Protecting the privacy of your personal information is our core responsibility, and we take this matter very seriously.
This privacy policy explains what types of information we collect, why we collect it, how we use it, how long we retain it, and what steps we take to protect your information. This policy applies to the website https://ctz77.cam and all associated mobile and web-based services.
If you disagree with any part of this policy, please contact our support team via live chat before using our services.
2. What Information We Collect
2.1 Registration and Account Information
When you create an account or log in to ctz77, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport details (where applicable)
- Current address and postal code
- Login credentials (stored in encrypted form)
2.2 Financial Information
For deposit and withdrawal processing, we collect:
- bKash, Nagad, Rocket, or Upay account numbers
- Transaction history and amounts
- Bank account details (where applicable)
- Tax identification number (if required)
2.3 Usage and Technical Information
Information collected automatically while you use the platform:
- IP address and device identifier information
- Browser type, version, and operating system
- Time spent on the site, pages visited, and click data
- Referral source and search keywords
- Cookie and session data
2.4 Communication and Support Information
When you contact us via live chat or email, records of those conversations may be retained. This is used for service quality improvement and dispute resolution.
3. Purpose and Use of Information Collection
ctz77 uses your information only for legitimate and specific purposes. We never use your information for unnecessary or unauthorized activities.
3.1 Service Delivery and Operations
- Creating and managing accounts
- Processing deposits and withdrawals
- Tracking gaming history and balance
- Providing bonuses and promotions
- Resolving technical issues
3.2 Security and Fraud Prevention
- Verifying account identity (KYC process)
- Maintaining anti-money laundering (AML) measures
- Detecting and investigating suspicious transactions
- Preventing the creation of multiple accounts
3.3 Improving User Experience
- Delivering content based on your preferences
- Improving the platform's design and functionality
- Informing you about relevant offers and promotions
3.4 Meeting Legal Obligations
Retaining certain information and presenting it to authorities when required under applicable laws and regulations.
4. Sharing Information with Third Parties
ctz77 does not sell or transfer your personal information to third parties for commercial purposes. However, limited sharing may occur in certain specific situations:
4.1 Payment Processors
Minimum necessary information is shared with payment providers bKash, Nagad, Rocket, and Upay to process transactions. Each of these payment services has its own privacy policy.
4.2 Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, and Ezugi may access minimal session data to ensure a seamless gaming experience. No personally identifiable information is shared with them.
4.3 Legal Authorities
Information may be disclosed when required under a court order, a valid government request, or applicable laws in Bangladesh.
5. Data Retention and Security
5.1 Retention Period
We retain your information according to the following policy:
- All information is retained while your account remains active.
- Even after an account is closed or deactivated, certain information may be kept for up to five years as required by legal obligations.
- Financial transaction records are retained in accordance with applicable law.
5.2 Technical Security Measures
ctz77 uses industry-standard security technology to protect your information:
- 256-bit SSL (Secure Sockets Layer) encryption — on all data transfers
- Encryption of data at rest
- Two-Factor Authentication availability
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
5.3 Employee Access Controls
Only authorized staff who need access to information as part of their job responsibilities can view your data. All employees are bound by strict confidentiality agreements.
6. Cookies and Tracking Technologies
The ctz77 website uses cookies and similar technologies. Cookies are small text files stored in your browser or device.
6.1 Essential Cookies
These are necessary for the basic functioning of the website — such as maintaining login sessions, ensuring security, and remembering your preferences. Without these cookies, the platform does not work properly.
6.2 Functionality Cookies
These remember your language preferences, theme settings, and other personalized settings, improving your experience on future visits.
6.3 Analytics Cookies
We use analytics tools to collect anonymous statistics — such as which pages are visited most or how users navigate the site. This information is not personally identifiable.
6.4 Cookie Controls
You can disable non-essential cookies through your browser settings. Keep in mind that disabling cookies may cause some features of the platform to not work properly.
7. Your Rights and Controls
As a ctz77 user, you have the following rights over your own information:
7.1 Right to Access
You can request a copy of the information we have collected about you at any time. We will try to respond within 30 business days of receiving your request.
7.2 Right to Correction
If any of your information is incorrect or outdated, you can request a correction. Most information can be updated by you directly in your account settings.
7.3 Right to Deletion
In certain circumstances, you can request that your account and personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
7.4 Right to Object to Processing
You can object to the processing of your information for certain purposes, particularly for marketing communications. In such cases, we will comply with your request as far as possible.
7.5 Right to Data Portability
Where technically feasible, you can request a copy of your information in a structured, commonly used format.
8. Protection of Minors
ctz77 is intended only for individuals aged 21 or older. We do not knowingly collect or process personal information from any minor.
Age verification is mandatory during the registration process. If we discover that a minor is using our platform, we will immediately close their account and delete the associated information.
Our request to parents and guardians — monitor your child's internet use and consider using parental control software where necessary.
9. Policy Changes and Updates
We may amend this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- By displaying a special notice on the website
- By sending a notification to your registered email
- By updating the "Last Updated" date at the top of the page
Continued use of the platform after any changes will be considered acceptance of the new policy. We therefore encourage you to review this page regularly.
10. Contact and Complaints
If you have any questions, comments, or complaints about this privacy policy, please contact us. Our dedicated privacy team will process your request as quickly as possible.
After receiving your complaint, we will generally provide an initial response within 7 business days and will try to provide a resolution for complex matters within a maximum of 30 business days.
Please note that our support team provides assistance in Bengali 7 days a week, 24 hours a day. For sensitive privacy-related matters, contact by email is more secure.